Slash cost of support with automation
Use a mix of human agents, knowledge centre and bots to provide service to your customers, 24/7. With 80% less humans.
Feature highlights
Support Automation
With a mix of AI Bots, WhatsApp bots, Smart FAQs, video tutorials and knowledge centre.
ChatGPT
Train ChatGPT models to answer common customer queries with humans as backup for escalation.
24/7 Support
With automation tools provide your customers high grade support, round the clock.
50% Less Tickets
Reduce your support tickets by half by introducing support automation and chatbots.
Business Intelligence
Raw analytics data is fed into the in-built BI system to give your team useful recommendations.
Support Logs
All support interactions are logged for assessment, analysis and new agent training.
Self Serve Bots
AI & ChatGPT backed
Conversational chatbots that replace humans and provide 24/7 interactive support.
Multi Lingual
Support for more than 20 languages, with full bi-directional interactive chats.
Rapid Scale
A single support chatbot can support upto a million users and upto 5000 simultaneous chats.
Knowledge Center
Video Library
Short videos of feature explainers, troubleshooting guides, best practices, new feature introductions and much more.
Document Library
Offer a digital library that includes banking charters, service fees, step by step feature guides, escalation process, dispute resolution forms etc.
Live Human Chat
Instant Agent Based Support
One agent can support 10 customers at a go, with rich chat options like video, emojis and file exchanges.
Multi Lingual Support
Support for more than 20 languages, with full bi-directional interactive chats.
Integration with Enterprise Chat Tools
We are pre-integrated with Zoho, Livechat, CrispChat to offer you the flexibility of budget and functionality choices.
Help Desk
Smart FAQs
50% of user queries are routine. Create FAQ libraries with the most common queries and offer it In-App & on WhatsApp channels.
Self Learning
Our FAQ library an be trained to self learn. It will pick up the most common queries and pop them on top of the FAQ list for faster response time.
Great Support. Better Retention.
Today simply providing a great banking experience is not enough. Customers need great support too.
